Thank you for visiting and shopping with RollingPaperDepot.com!
We strive for fast & friendly support for any issues regarding all of the rolling papers and other accessories we sell online here at RollingPaperDepot.
How do I order something?
Simply navigate to the shop by category listing in which you are interested in, select the proper product options and add that item to your shopping cart. You can then click on the 'Shopping Cart' link located on the top left of every webpage to get to the checkout portion of the shopping cart process. Enter the appropriate information, complete your shipping and payment selections and you will see an order confirmation # regarding your purchase. After that, you will receive an automatic confirmation as well from us regarding your order.
Important information regarding international orders.
When shipping out of the country, our company has the right to review all international orders before shipping and have sole discretion on whether to ship package out or not. If we cannot complet the order for any reason, you will recieve a refund and e-mail explaining the situation.
What type of payments do you accept?
We accept Visa, Mastercard, American Express, and PayPal. Discover card is accepted if paid through the Paypal service. No personal checks are accepted. Orders with us will appear on your billing statement as "RollingPaperDepot.com". Your information is passed from the website order page securely to our servers via our https:// 256-bit encrypted connection.
How long until I receive my order?
All paid orders are processed and shipped as soon as possible and sometimes the same day. Otherwise, orders will ship the next day after payment has been made. We are not open over the weekends or holidays, so orders placed during those times will be processed and shipped out the following business day. The time it takes to receive your package will be based on the shipping method selected. Normal USPS or Fed-Ex Ground takes up to 6 business days to arrive.
What if I need to cancel my order?
Please note that all paid orders are usually processed and shipped the next business day, if not sooner. If you have placed an order that you would like to cancel, you need to Contact Us immediately before it gets processed and shipped. Once an order has been shipped, there are associated fees that the customer is responsible for if he or she decides to cancel the order. If the order is shipped via USPS there is no way to stop the shipment of the order and the package must be sent back to us at the customer's expense. If the package is shipped Fed-ex there is a $20 fee to stop the package and send it back to us. The customer is responsible for these fees.
How much does shipping & handling cost?
Shipping and handling is based on the size and weight of the item ordered as well as its destination. To see the shipping costs, add the item in question to your shopping cart, start the checkout process and you will be prompted with a drop down menu for you to select your preferred method of shipping.
How do I check the tracking status of my package?
After processing and shipping your package, you will receive a delivery e-mail confirmation from Rolling Paper Depot that will provide you with a tracking number and a scheduled delivery date for your package. Certain e-mail addresses at different ISP's block those messages from getting to your inbox. If you do not receive an e-mail notification with your packages tracking status within 48 hours after placing your order, please Contact Us, so we can provide that information to you.
What is your return policy?
Please note that all sales on our products are final. However, we do allow for a 48 hour grace period allowing returns for the following 3 reasons. The 48 hour period begins when you receive the product.
* You receive the product and decide it is not the one for you.
* Your product arrives damaged from shipping.
* Your product does not operate properly out of the box.
To return an item for one of the above reasons Contact Us, then send it back within 48 hours for an exchange/refund. Original and return shipping costs are non-refundable. No exceptions.
Items returned because you decide it's not the one for you must be in perfect re-sellable condition in order to receive a full refund/credit. If a returned item shows any signs of use or damage, including damage to the packaging, partial credit/refund will be issued at our sole discretion.
After 48 hours, no returns of any kind will be accepted. All inquires thereafter must be sent directly to the item manufacturer. The quality items that we sell come with long, sometimes LIFETIME manufacturer warranties. Included with each item are warranty cards and product instructions along with the user manuals. Please contact the manufacturer directly with any warranty issues or questions or go to their websites for more information.
What if I have another question?
If you have any questions not answered here, please
contact us.
