We Ship Discreetly! Rolling Paper Depot ships all packages quickly and incognito. This means:
Due to the nature of our business, we often require an adult signature on packages delivered. It is also not uncommon for us to verify your age via public records or requests for pictures of a valid government ID.
We ship nationwide every day using Fed-Ex, DHL, or USPS. We do ship to APOs and certain foreign addresses. We do our very best to inform our customers as soon as possible if a product is not in stock. Extra fees will be charged to any shipment outside of the continental USA, and our website may not reflect the correct price for shipping on checkout! We require signatures on orders over $100 or at any time we deem necessary to protect against fraud. Flat rate shipping charges are only applicable to the contiguous United States. If you are shipping to Hawaii, Alaska, the US territories, or outside of the United States, you are not eligible for any flat rate shipping option or promotion.
If you ship outside of the US you are responsible for any duty fees or customs charges that might be charged in your country. Please ensure that you are familiar with your nation’s import and customs regulations before placing an order. Rolling Paper Depot is not responsible for items held up or seized by customs.
We only ship lighters or butane to Canada via Fedex Ground. We DO NOT ship lighters or butane to any other international location.
Please review our strict guidelines below for International shipments:
Many of our customers need their product quickly, and we do our best to accommodate these customers with our express shipping options provided by USPS and Fed-Ex. It is important for customers to understand that we are NOT Fed-Ex or USPS, and we don't make the rules when it comes to delivery times and days. The best we can do is get your order out of our facility and into the package carrier’s hands in a timely manner so that Fed-Ex or USPS can deliver the package to you as soon as possible.
Here are some things to remember:
Please check over Fed-Ex's rules and shipping methods before you choose how you want your product shipped.
Remember that USPS and Fed-Ex have deadlines for express shipments to go out each day. If you place your order with us after 7AM ArizonaTime and you need it to go overnight, 2-day air, or 3 day express, it will most likely go out the NEXT BUSINESS day.
For example: If you order at 3 p.m. Arizona Time on a Tuesday and you need your package to arrive on Friday you will need to select the 2-Day Air delivery option at checkout. The package will leave on Wednesday and then take 2 days from Wednesday to arrive on Friday.
Please consider all of the above information before you use express shipping on Rolling Paper Depot!
We do accept returns for store credit or refund. In order to prevent the product from being damaged, we do have a strict policy for return time. If you have a problem with a product, please contact us within 2 business days of the delivery of your product. We document the delivery of all orders on your account and will not accept returns after 2 full business days. We do not refund shipping costs, and you are responsible for paying the shipping and insurance to get the product back to us should you want a return for any reason that is not our fault. Very rarely are any of our products returned. However, should you wish to return the product to us you must contact us by e-mail AND phone. Do not simply rely on e-mail as the spam filters sometimes catch the messages and are occasionally unreliable.
Rolling Paper Depot prides itself on superb customer service, and we promise that we will do our absolute best to take care of you and your order. Very rarely will you not get a response from us within a few hours. If you have ANY questions, call us or send us an e-mail. You won't be disappointed!